NM
Natalie M
1 reviews | Active since Apr 2014
20 Apr 2019, 08:29
Disgusting Service
Hello Vodacom, I want to advise you of the absolute disgusting service I received from 2 of your employees. I called your call centre on 20th April 2019 @ 07:39 and spoke to Thuli who was busy chewing while speaking to me.I was not happy with her resolution and then asked to speak to a supervisor ( worst mistake ) , the supervisor's name is Snetemba , he was arrogant, rude and extremely unprofessional. Is this how you treat customer's? I want your CEO to listen to that call and give his thoughts on it!
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Replies (3)
Vodacom's replyOfficial
20 Apr 2019, 11:13 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Apr 2019, 11:13
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
NM
Natalie M's updateReviewer Update
20 Apr 2019, 11:53My contact number : ***
NM
Natalie M's update20 Apr 2019, 11:53
Reviewer Update
My contact number : ***
Vodacom's replyOfficial
22 Apr 2019, 09:00 Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
As per our telephonic conversation, we have advised that your query will be escalated to our Quality Team for further investigation. Please note that this is an internal process that will be followed.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
As per our telephonic conversation, we have advised that your query will be escalated to our Quality Team for further investigation. Please note that this is an internal process that will be followed.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Apr 2019, 09:00
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
As per our telephonic conversation, we have advised that your query will be escalated to our Quality Team for further investigation. Please note that this is an internal process that will be followed.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
As per our telephonic conversation, we have advised that your query will be escalated to our Quality Team for further investigation. Please note that this is an internal process that will be followed.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team
Best regards,