Disgusting service

Pathetic service by each and every agent and manager and 2nd in charge manager. What is wrong with these people? Somehow they can not perform a simple task like acknowledge the death of your husband by processing the copy of the death certificate and transferring the account to my name. Try and send emails with the information - good luck to you if you are lucky to get it to go through. Then I had the pleasure to speak to Philemon who by the way refused to provide me with his surname who of course did not want to assist and tells me it is impossible that emails bounce to ********** So over it. Been to a branch TWICE and call Centre Calls and emails and NOTHING gets resolved. So disappointed - shame on you Vodacom - after 30 odd years this is the treatment I receive on an account that is in credit?????