Disgusting Service

So i app**** for a contract online. I then received a call from Sherilyn Craddock. we went through the whole process and i was then advised to send through the relevant documents. 2 days later i submitted a complaint as i was ****ed that it was going on for so long.

I then received an email that someone would contact me regarding my complaint and this never happened. Then on the 27/02/2019 i received an email from Sherilyn confirming that the back-end is offline and that she would submit my docs as soon as the issue is resolved.

It has been 11 days since i received the email and nothing.

This is disgusting. After my first contract 3 years ago i thought that the awful service would have faded away and that Vodacom would assist me better this time around but i guess i was fooling myself.

I pride myself in having a very high credit score thus i know my credit score is not the issue.

So whats wrong?

Please can you guys come back to me and advise if my application was successful as i do not like any of the other network providers and have been a loyal customer since i got my first phone.

You will lose me as a customer if this is not resolved within the next 3 business days.

Please assist/advise.