Disgusting Service !!
Disgusting customer service! After all the run around to get a faulty device collected and a contract cancelled , Vodacom assures me that my contract is Cancelled but my account is still being debited. After numerous calls to the call Centre no one can give me something in writing confirming that my contract is cancelled. This morning a Mr Meehlejeto Baloyi claims that my query has been send to the incorrect department. However he has sorted out my query but can't give me something in writing nor did he want to put me trough to a team leader or manager, instead he puts the phone down in my ear.. How is that for customer service.
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Vodacom's replyOfficial
30 Jan 2019, 14:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Jan 2019, 14:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
18 Feb 2019, 10:16This is my second review to my ongoing saga with Vodacom !!!I was informed by Martin Fortyn and Zolelwa Bunula That my contract was cancelled. This morning I received an sms stating that I am in arrears of R335.15. I called the accounts department to enquire and Palesa advised me that my contract has not been cancelled, She then transferred me to the cancellation department department and I spoke to Nhonhlala. Apparently my contact ca not be cancelled as I need to pay the R335.15...Please tell me how can I pay for a device that was return WITHIN 14 DAYS AS THE DEVICE WAS FAULTY and the contract was supposed to be cancelled???This has been going on since August last year.. VODACOM!!WHAT THE HELL IS GOING ON...
's update18 Feb 2019, 10:16
Reviewer Update
This is my second review to my ongoing saga with Vodacom !!!I was informed by Martin Fortyn and Zolelwa Bunula That my contract was cancelled. This morning I received an sms stating that I am in arrears of R335.15. I called the accounts department to enquire and Palesa advised me that my contract has not been cancelled, She then transferred me to the cancellation department department and I spoke to Nhonhlala. Apparently my contact ca not be cancelled as I need to pay the R335.15...Please tell me how can I pay for a device that was return WITHIN 14 DAYS AS THE DEVICE WAS FAULTY and the contract was supposed to be cancelled???This has been going on since August last year.. VODACOM!!WHAT THE HELL IS GOING ON...