1 reviews | Active since Jul 2010
Disgusting service
Unacceptable service! I upgraded one of my contracts, received the smaller sim with new device, been trying since Saturday to do a sim swap to no avail. They promise that back office will phone me back, when I phone after 24hours to check as to why no call yet I am told by Marco (Marcos), that they did send a sms the previous night. An sms to the WRONG number! They can't assist me as their system can't show security questions. How is that my problem? I started the process on Saturday, now Tuesday afternoon and still no joy! I eventually put the phone down after holding like 15min's at a time as I felt myself about to explode. Where is the Customer Service?
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Best regards,