MT
Mpho T
1 reviews | Active since Dec 2013
16 Aug 2018, 21:31
Disgusting service
After my last complaint, a certain Dominic called and promised to reload the 5G I lost. To date, i havent received anything and my complaint was closed.
I called the contact centre and after some assistance, they became rude and told me how they have nothing to do with Dominic's promise and that it's not on their system. How convenient!
I wanted to cancel the contract and am told I should call tomorrow. As frustrated as I am, i want this contract cancelled ASAP
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Vodacom's replyOfficial
17 Aug 2018, 07:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Aug 2018, 07:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,