DISGUSTING SERVICE

On 25 March 2018 ***** was committed on my account by opening a new contract to my name. It took VODACOM weeks to sort it out with NO communication to me, but i had to keep on calling and finding out what is happening and what is been done about the *****. That has been sorted out and on 5 May 2018 just a month and few days later my phone has been BLACKLISTED without any communication to me or any authorisation by myself. I have called VODACOM ********** to find out what is going on and why has my phone been BLACKLISTED. I was told by an agent Tumelo from solutions that he is not allowed to tell me the reason my phone has been BLACKLISTED and all he can tell me is a VODACOM agent has blacklisted my phone. I am disgusted that I as the owner of the PHONE that paid for the PHONE myself and NOT given to me for FREE by VODACOM cannot be told the reason my phone has been BLACKLISTED, and my phone is still NOT unblacklisted. I have 2 reference numbers and still nothing has been done about it. I have a reference number from the phone call with Tumelo as well as the reference number from the email sent to vspblacklisting email address with an affidavit. DISGUSTING DISGUSTING DISGUSTING service by VODACOM. 2 times in just over a month ***** committed on my account and device, shows that VODACOM does not take my personal information as confidential. The inconvenience and trouble that I am put thru by VODACOM for something that I have nothing to do with and they expect me to take time off work to call and follow up all the time and waste my airtime for something they have done for NO valid reason as per my knowledge.