DISGUSTING SERVICE!!!

I have lost my patients with Vodacom!!!!!!!!!!!! in Feb 2018 i called to ask if my debit order can run from the 1st to the 4th. I was told this is not a problem and it will from now on run on the 4th of every month. On the 8th of March a double payment went off my account. when i called to find out what the issue is, the women says to me I have two options, I can have my account credited or i can get a refund. I request a refund (Query Ref number 1- ********** ********** ) I was informed that it will take 5 working days to reach my account. I had also asked if she can again move the debit order to the 4th of every month, this was again not an issue and she was happy to do so. After more then 5 working days i have received no refund or call from Vodacom with this regard. I then Call back and speak to a women (Buhle), she tells me that my request has been denied, the reason being that Vodacom do not give refunds, they can only credit my account. she then explained to me the reason for the double payment was because i had moved my debit order to after the 6th and your invoiced go off on the 3rd. she then explained to me that you do not have debit orders that run on the 4th. So firstly TWO people have **** to me about my debit order date. and Secondly, Buhle told me more then once on the call that my account will not be debited this month (April 2018) because of the double payment that went off in March.

Today 9 April 2018, MY ACCOUNT IS DEBITED AGAIN!!!!!!!!! after i was told it would not!!! I call in again today, to then be told that i missed a payment LAST YEAR APRIL!!! i have checked my bank statements and this is a LIE! the payment was made.

So now i have to log another Query (REF: 1- ********** ********** ) and wait another 5 working days for you to then probably not get back to me once again!!!!

I have never in my life received such service from any company and i am so disgusted!!!!!!