DISGUSTING SERVICE!

In October 2017 I requested a settlement quotation from Vodacom. I paid the settlement that was quoted and the contract was cancelled and put over to prepaid. In January 2018 I noticed that Vodacom was still showing on my credit report as ''in arrears''. I then contacted the legal department and the agent advised that I must pay more money?? R159.00 to be exact. I asked the agent why this wasn't included in the initial settlement quotation and to my surprise, it doesn't include a ''current month'' installment??. Fine. I paid the R159.00 and specifically asked the agent to ensure that they update the credit bureaus. In April (03-04-2018) to my absolute disgust, Vodacom yet again showing on my credit report NEGATIVELY affecting my credit rating as it shows in arrears. I immediately got hold of the legal department (1905) and asked the agent what exactly the problem is with updating the bureaus?? The agent tells me the call that was logged in February was never attended to and the only alternative the agent offered was to log ANOTHER call to resolve this! Pathetic

1. Your service is beyond disgusting and the very reason for cancelling my contract with Vodacom is precisely because of that and the total lack of respect for your customers.

2. If this issue is not resolved and the negative impact its had on my credit report reversed within 30 days I will proceed with legal action and smear Vodacom in the public arena, you are assured!