Disgusting service

I recently changed my service provider to vodacom, and just called in to have my LTE activated, as advised by the vodacom website. I spoke to a Felicia who argued that it has nothing to do with the sim, but is device related. I then read what was on the page, and she transferred me to the back of the cue. <br> <br> I called back and got through to her again, asked if she could activate it and was then dropped. <br> <br> Not okay.