DISGUSTING SERVICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

On or about 14th July 2017, I have experienced issues with Vodacom. I had initially taken a contract for 1 Gig at the sum of +- R89 a month , however in July I was charged approximately R300 +. when I contacted Vodacom to enquire as to why the bill was so high they advised that my daughter had purchased data and selected the recurring option. I paid the amount in full but was then advised that "someone had upgraded my contract" when requested documentation supporting this allegation none was forthcoming. They further advised that the debit order went off as unpaid. when I advised that I still have funds in my account and will furnish them with a bank statement to prove same they changed their stance and advised that payment had being changed from debit to cash. when asked who had done the change of payment method they had said "Someone".

I spent 3 hours on the phone with Vodacom customer service being transferred from one department to another and still with no joy. The matter was apparently going to be under investigation.

Finally one of the agents at Vodacom returned my call and apologised for the confusion and awarded me with 1GIG free data bundle for a period of 24 months as well as advised that the account is up to date and the payment method has once again being changed from cash to debit. Surely if there was no error on their side I would not have being compensated.

On or about 20:30 pm last night Vodacom had suspended my account.

when I contacted Vodacom to enquire , the agent was confused and said seems like this account was unpaid for three months. Bear in mind that I received confirmation of payment on 14th July 2017 when I effected the Eft payment. I was first advised that the amount owing was R491.00 and then apparently it changed to R391.00. when asked the agent questions as to how they just suspended my account without advising me for the past 3 months that the account wasn't paid , he pretended as if he's reception was poor and the call disconnected.

Dealing with Vodacom has been a nightmare. They are ***********!!!!!!!!!!!!!!!! No one seems to have answers.