Disgusting service

This is the most disgusting and *********** service i have ever gotten. "We've escalated the discrepancy" and "it should be ready in the next couple of days" were the two most rehe****d lines I've heard from these bunch of inept operators. I wanted to upgrade my line, UPGRADE!!! And they couldn't even do that within the five days they said i would be done in. I have called them each day after that and each time the person on the other side of the phone would "Escalate the situation". At this point i think i am the most escalated problem there but still sitting with the slower speed internet and they don't seem very concerned about my business. I think its over, i will be cancelling and never using them for this again. Beyond disgusted.