Disgusting service

I have been a loyal client with Vodacom, paying my monthly installment religiously without skipping a payment.<br> <br> I had a bit of a tough month and asked Vodacom if I can skip the month's payment and catch up next month.<br> <br> They completely refused and deactivated my account!!!<br> <br> I was without a cellphone for 3 weeks and I use my phone for business purposes!!!<br> <br> When I finally had money to pay, I called in to find out how much is necessary, they informed me I owe R260 and it is the minimum required to activate my account.<br> <br> After I paid, I phoned them, the person whom I then spoke to informed me that the payment reflects and I just have to switch my phone off for 5 minutes. This did not work. When I phoned back, they said it does not reflect and I have to wait 24 hours! I was highly upset, I asked for a manager, the consultant told me that the manager would say the same thing to me and there is no point of speaking to a manager. I then demanded to speak to a manager after this consultant was trying to convince me not to, after holding for a long time, I got through to a manager whom activated my account on the spot.<br>