DISGUSTING SERVICE

I am at my wits end with Vodacom. I took out a new LTE contract with the VOIP option on 21st October at their Pavillion branch. I have been waiting for the VOIP to be activated ever since. To date I cannot get a firm answer as to when the service will be active. The store blames it on the Accounts Manager at Vodacom. I call the call Centre and they cannot help me - they say that the store needs to resolve this. I have lost count of how much money I have wasted on phone calls trying to resolve this. I have a chain of emails and I am still not active yet on VOIP. I might as well have dealt with the countries communication giant to get this level of service. I opted for Vodacom in the belief that the service will be smooth but alas the Call Centres/Costomer Care etc is of no use.