Disgusting Service.

I'm so disgusted with Vodacom. I've been a client of Vodacom for more than 15 years and I have seen there customer service decline from bad to worse. This company and a lot of there staff just don't care as long as you pay your bill and shut up. Yesterday the 30 August I rush to Vodacom to purchase a new phone. All excited i was in to a lot down. I know exactly what phone I want. Sorry we don't have this one in stock, ask for the next and the next, no stock. Beautiful display these are new and on special. Speak to the gentlemen, sorry no stock. As I am desperate for a new phone, I would have expected him to see where there is stock or what phones they have in stock but nothing. I was referred to Game and sometimes they even cheaper there the gentlemen said. I said thank you and moved on too my next question. I would like to cancel 5 of my accounts. Sorry we don't do it here. Not trying to find out why. I go and buy my phone at game and 15 minutes I'm a happy camper. In the after noon I phone Vodacom to cancell the 5 contracts. Just to he told off as they do not do cancellations until the 4 September. I said that is unacceptable and I was told that, that is the way it is. Opening a contract takes under 5 min to make the sale, after sales is appolling, distasteful. Sorry but is not were it ends. I bought data for my laptop whilest in game. Load the data after all the day's drama. No connection. Did not know if I should laugh of screem. Once again on the phone to Vodacom. Speak to a very well spoken and delightful lady. I was told that Vodacom is having problems with laptop purchased data for there modems. When, what and how. Let me take your phone number and send it through to the back office. I said no problem. The back office is extremely far as I was never notified what the problem was,all I know that at Midnight still nothing. Woke up at 03: 30 and really I'm back on line. No phone call no SMS. Nothing to notify the client. The outcome is going to be like on a lot of occasions they get a very sweet person to call you back after they receive a complaint. We so so sorry, staff in training and we will investigate. Let me take your details and I will sort this out immediately. You praise the individual for there understanding, really there understanding. They don't care , promised no cursing. THE BOTTOM LINE IS: VODACOM DOES NOT CARE. Yes I am still going to cancel all 5 contracts. No wonder Vodacom has bad press all the time. Thanks for reading and think hard and long before joining Vodacom, and if you do, please let us all know when you have your first bad experience and remember you were warned.