Disgusting Service

In December 2014 a Vodacom rep phoned me about additional products and I said NO, but he went and added these products to my contract without my permission. I phoned them in February after noticing my account has doubled and they promised to remove it. The process of phoning them is time consuming and worst of all no trace could be found of the person who added the these products to my account. This month they deducted an amount of R476,70 and I am on a fixed Uchoose contract of R208,50.<br> I did not budget for this extra cost and I want a refund.<br>