disgusting service

Dear Vodacom Insurance & Mercy,

I am writing to formally request the immediate cancellation of my comprehensive insurance linked to account number 079*****.

Despite my initial cancellation request made in July, I have continuously been charged for the device insurance, and it is now December.

The ongoing communication regarding this matter has been frustrating. I have received inconsistent information from various advisors, including Ntswake, Lesedi, and Kenaope, regarding the reasons for the delay initially citing a system glitch, then a human error, and so forth—yet I have not seen any accountability taken by Vodacom.

As a loyal customer who has consistently maintained a good standing, I find this experience unacceptable.

I respectfully request that my insurance be canceled immediately and that I receive a refund for the charges incurred since my initial cancellation request in July.

Additionally, I would appreciate a gesture of goodwill to address the inconvenience and distress caused by this situation.

Thank you for your prompt attention to this matter. I look forward to your immediate response.

Sincerely, Chad Johnson