Disgusting service

I would like to complaint about the vodacom service, I paid R2300.00 late December 2014 and is after i was told about the reactivation process. I went to vodacom shop purchase sim card and filled in the reactivation form on 12 January 2015 and e-mail it to [Email Removed] followed it up with them on 05 February 2015 and I was told they have not received my details, I then e-mailed it again to them. On 6 February it was the same thing and I e-mailed it again. Follow it up again on 11 March 2015, they could not find my details and I e-mailed it again. Sometime in April I phoned and I was told the reactivaion is been done and the sim swap. Only to find out that sim swap was done to a wrong number that I do not know and is not even the one that I have put it on the rectivation form. When I question what is happening I was told that my number *** is not available I must go to vodacom shop. To do what. The reason for the reactivation is for me to have the number *** back. Just after they have received my money they hand me over to collection. Based on what? And the reason I stop to pay my account it was because of their incompetence.