TG
Thobeka G

1 reviews | Active since Jul 2017

27 Jul 2017, 16:08

Disgusting service !!!!

<p> </p> <p> </p> <p>On the 14 July I wrote a bad review about Vodacom terrible service . Ula Wiggins Senior consultant was so quick to respond stating that Vodacom will investigate this matter further, its been almost two weeks – no feedback for the Senior consultant or anyone who works for Vodacom . Honestly ,the truth is - they send these mails TO GET RID OF CONSUMERS and NOTHING GETS DONE</p> <p>I have been Vodacom customer for years and I can’t wait for my contract to expire because I’m definitely changing to another network</p> <p> </p> <p>Account no: I ********** -0</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply28 Jul 2017, 07:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply28 Jul 2017, 16:12
Official

Dear Thobeka Gabela,

Thank you for your patience.

As discussed, your query has been addressed and resolved.

I do apologise for any inconvenience caused.

Regards,

UW

Best regards,