BW
Brendan W

1 reviews | Active since Jul 2017

19 Jul 2017, 09:48

Disgusting Service!!

<p>6 months later, still no resolution to my problem.</p> <p>Promises that they will call you back !!</p> <p>Absolute lies - what a USELESS company!!</p> <p>Cannot wait to cancel ALL my contracts with them!!</p>

0
Replies (3)
Vodacom
Vodacom's reply19 Jul 2017, 09:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

BW
Brendan W's update26 Jul 2017, 12:02
Reviewer Update

Wow! After 6 months of struggling, I had the pleasure of dealing with Lesley Abels from Vodacom.

Lesley was courteous, timeous and very professional and resolved my issue within a couple of days.

Perhaps the rest of the customer service staff can learn from Lesley.

Thank-you Lesley for the outstanding service !

Vodacom
Vodacom's reply04 Aug 2017, 08:22
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team