Disgusting service

<p>I called the cancellations department and cancelled my contract on the 27th May 2017.</p> <p>Yet my contract is still active and my account is still being debited.</p> <p>When I contacted the call center today they say my request was not actioned</p> <p>What's the need to follow the procedures and give a month's notice when the contact center itself can't follow procedures.</p> <p>It's absolutely disgusting.</p>