Disgusting Service

<p>Alert to anyone accepting telephonic sales to be careful.</p> <p>My saga started on the 10th March after accepting a Tablet/Cell Phone from Elite Mobile on behalf of Vodacom. Conditions were that if not happy with the product I can return it at no charge. Well, I called Elite Mobile the very next day 11 March to say I'm not happy with the product can they please cancel and arrange for collection and refund the R160 they had debited from my account. </p> <p>This is where things unfolded to my disgust, After 2 calls to Elite asking where's my money I was told that the refund takes 30 days and passed the buck telling me that they have logged a call for cancelation twice and now I must phone Vodacom.</p> <p>I called Vodacom after discovering that they had continued to debite my account for R128 which is the monthly subscription for this package. I was then told by vodacom after going through 3 different departments and ended up at the solutions department that they see 2 requests for cancelation but they waiting for a response from back office.</p> <p> </p> <p>In the meanwhile I am being charged for a product I'm not using which was not even activited, not even in my posession since after 11 March. Amazing how very easy and quick it is for my money to just be taken from my account and not interested in speeding up the refunds thereafter.</p> <p>A record of all names and dates of all I've communicated with are available to anyone in Vodacom who is interested in resolving this cancellation.</p> <p>Come on Vodacom live up to you wonderful TV averts as the best network and power to the people. </p> <p>I want the cancellation resolved immediately and all monies owing to me my refunded please!!!!</p> <p><br />May 2, 2017<br />2 weeks ago<br />Official business reply:<br />Good Morning,</p> <p>Thank you for your enquiry, you will be contacted by an escalations agent shortly.</p> <p>Kind Regards, Elitemobile</p> <p><br />May 17, 2017<br />2 minutes ago<br />281061:<br />I am disgusted to say the least by the response from Elite Mobile and even a call from Vodacom either. I received a call on the 2 May from a Marillyn of Elite mobile asking to be given at least 3 days to sort this cancellation matter out well guess what, to date Marillyn is still getting back to me, I called Elite Mobile twice on 17 May left 2 messages for Marillyn to call me back and she is still calling. </p> <p>What a sad situation and so much for cutomer service shame on you Elite Mobile and Vodacom. Again I would like to alert people to be aware of these telecomm sales and what you might be setting yourselves up for.</p>