CM
Clint M

1 reviews | Active since Aug 2016

16 May 2017, 13:04

Disgusting Service

<p>I submitted several requests for assistance and have contacted Vodacom who rep**** to one of my several complaints regarding my NAT type and unrestricted APN. Upon replying to Ula Wiggins email asking whether or not this would resolve my NAT issues and also forwarding him/her the application form I submitted 4 months ago, I still do not receive feedback form Ula or anyone else at Vodacom.</p> <p> </p> <p>The service from Vodacom (whether it be when contacting your your customer care centre, cancellations department or accounts department) is disgusting.</p> <p> </p> <p>I am happy to forward my communication to Vodacom to show management how pathetic the service from your staff is!!!</p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply16 May 2017, 13:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 May 2017, 08:52
Official

Dear Clinton Jared McCauley,

Thank you for your patience.

I've responded to you via email with feedback.

Regards,

UW