Disgusting service

<p>I went in to upgrade both my contracts. I specifically asked if my new package price would be applicable from the end of March 2017. I asked if there was any recurring data packages and that it should be stopped. I was astonished at the end of March with my high account and contacted their call center. I again asked if the new rates app**** after March and if there is any extra recurring packages added. If there is it should be cancelled. Again I was told the same as in the shop that the new rates would apply immediately and there are no add on packages. Imagine my suprise when I got my balance this monty and it was again high. I tried to open my statement and none of my apps work . I download the recommended app from the vodacom website and low and behold it still did not work. I call the call center and was told that the new rate would only be applicable at the end of my previous 24 month contract. This was never stated in the shop or on the call center call in April. If I knew this was the case I would not have upgraded early or much less with vodacom. I have a MTN contract and do not have any of these problems. I would not recommend Vodacom to any person or business ever in my life. The service I received from them has left a bitter tast in my mouth and I am in shock at what I learned today. I now have to wait 24 months before I can get rid of vodacom. Heaven help me is all I can say !!!</p>