Disgusting Service

<p><br />I cannot begin to express my disgust by the level of unprofessionalism I experienced this morning.</p> <p>I called at around 11:24 and a RUDE person by the name of Busi answered. I then told her the reason for my call and then referred to me as Mary, when I tried to correct her and said my name is Mary-Anne she said and I quote "I MUST NOT SOUND TIRED WHEN SHE'S TRYING TO CONFIRM MY NAME". I was already annoyed coz she kept referring to me as Mary and when I told her I would like to speak to someone senior, she said ok and stopped talking. I instead heard her speaking to colleagues and making fun of me.</p> <p><br />Is this the kind of treatment that I as a client of over 5 years expect to recieve? Is Vodacom not training they staff in telephone etiquette? <br />I beyond the word regret renewing my contract with them.<br />She then has the nerve of calling me back accusing me of hanging up then hanging up on me when I yet get again tell her I don't want to speak to her but someone else</p>