Disgusting service

I was told to wait for when I was due for an upgrade to so that I wouldn't need to pay any migration fees.inwasnt even told that I would be paying fees if I wanted to move back down to a smaller package. I patiently waited 6 months - when I went to your 3G STORE CANAL WALK- I was told my phone is ready- I drive from Paarl to collect - I get there and he said no it's not ready- inwanted 1month before I myself contacted the store to see if I could finally collect- no contact from them.I was told that I am not paying fees- dec comes I get billed R1600. I had to block my account so that I wouldn't loose money over a holiday period- the money went off ANYWAY- (a smaller amount I left) too afraid my full amount would go off I couldn't use my account the entire holiday- ridiculously inconvenient. When I went to the store I was promised a manger would contact me- I wait a few daysa nothing. I speak to a lady named PETRU- she promised to call me 3 days later and cc me in on mails- nothing. Sat I phone to speak to a RIAAN promises me the same thing- I hear nothing. My phone gets locked so now I'm livid. The. PETRU (manager) phones me to say she can't mail me every 5 min/call me. I'm LIVID