Disgusting service
<p>I took out a Vodacom contract in 2015 and I can't wait for this contract to end! I never get proper assistance and Vodacom is always debiting my account on the wrong day. In December Vodacom debited my account on the 20th and now they decided not to debit my account and when I contact them they tell me I need to make a manual payment. I'm being inconvenienced for their mistakes! I now want to settle the account and they refuse to tell me the balance! The service I've been getting is appalling and it's a disgrace for a big company like Vodacom!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Mr Vhutshilo Daphne Mufamadi
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Mr Vhutshilo Daphne Mufamadi
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support