1 reviews | Active since Jul 2017

17 Jul 2017, 17:37

Disgusting Service_10yrs of my loyalty for nothing

<p>After my account had been in Arrears, it was sent to Leg. I then paid up all the arrears anc brought up to date. Its been 17 days since I made payment, I still cannot do anyrhing anything, whats worse is that I want to so a sim swop or cancel the damn contract. Its been 17 days i dont have my main number working, and all am being told is that the system is the one thats a not updating.</p> <p> </p> <p>I am so angry; all the promises thar have been made, and broken, am still SimCardLess! N***</p>

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Replies (2)
Vodacom
Vodacom's reply18 Jul 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Jul 2017, 08:39
Official

Good day Candy,

Your matter has been addressed.

Regards,

Cassandra