DISGUSTING SERVICE

Sales made on 25.01.2015<br> <br> 2 months later still having issues.<br> Took more than a month to activate. Activated on the wrong package. no resolve.<br> Promised callbacks never made. When calls cuts, no call back.<br> Team leaders promise call backs and don't call back. Being advised I now need to speak to another department because they have escalated my issue (more than 1 week ago) but can't get the department to resolve it so I should email them. How am I going to get a department to help me that doesn't seem to help their own internal customers.<br> Eventually today, asked for a Call centre manager and had Rozanne arguing with me why I can't speak to one. Rozanne then told me to hold after I insisted & I ended up speaking to a senior agent, and was told there are no team leaders and Shaun is not available. Either you cancel both contracts or you resolve this. Put me on the right package or compensate me for being on the wrong package.<br> I am out of options. I really don't know what else to do.<br> This is the2nd HP complaint.<br> I did not receive any resolution after the 1st HP complaint so perhaps you guys really don't are and are just waiting for me to give up and just pay what I shouldn't be paying. <br>