1 reviews | Active since Jan 2017
Disgusting service
<p>I took out a contract with Autopage in February 2015 with Vodacom being the service provider. On the first month I received a bill for R5000.00 for so called data used. When reviewing the contract, we realised we were given a package that we didnt want. We requested Autopage to cancel the contract or to change it, they refused. Realising I made the mistake of not reading the contract properly I carried on with the contact. The last statement I received from Vodacom was August 2015, assuming everything was correct I carried on paying the account. The contract expires in Febraury 2017.</p> <p>I received a call last week from an attorneys offices saying I owe Vodacom R5000.00. I have not received any notification from Vodacom that I was in arrears or that the account is being handed over to attorneys.</p> <p>The attorneys are Hammondpole and I have received even worse service from them. They are unable to provide a statement of my account. They phone me and tell me I owe Vodacom money and they dont have a statement to send me, when I enquire as to why the phone me if they they dont have the proper doumentation, the agent puts the phone down on me.</p> <p>I have sent an email to the agent and to her supervisor notifying them of the complaint, and now I wait.......</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Client
The matter was escalated to the Legal Team who will contact you with feedback directly.
Kind regards
Vodacom Consumer Website Team
Best regards,
Dear Client
The matter was escalated to the Legal Team who will contact you with feedback directly.
Kind regards
Vodacom Consumer Website Team
Best regards,
