SH
Sean H

1 reviews | Active since Jan 2017

19 Jan 2017, 13:09

Disgusting service

<p>I took out a contract with Autopage in February 2015 with Vodacom being the service provider. On the first month I received a bill for R5000.00 for so called data used. When reviewing the contract, we realised we were given a package that we didnt want. We requested Autopage to cancel the contract or to change it, they refused. Realising I made the mistake of not reading the contract properly I carried on with the contact. The last statement I received from Vodacom was August 2015, assuming everything was correct I carried on paying the account. The contract expires in Febraury 2017.</p> <p>I received a call last week from an attorneys offices saying I owe Vodacom R5000.00. I have not received any notification from Vodacom that I was in arrears or that the account is being handed over to attorneys.</p> <p>The attorneys are Hammondpole and I have received even worse service from them. They are unable to provide a statement of my account. They phone me and tell me I owe Vodacom money and they dont have a statement to send me, when I enquire as to why the phone me if they they dont have the proper doumentation, the agent puts the phone down on me.</p> <p>I have sent an email to the agent and to her supervisor notifying them of the complaint, and now I wait.......</p>

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Replies (2)
Vodacom
Vodacom's reply19 Jan 2017, 15:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply20 Jan 2017, 14:35
Official

Dear Client

The matter was escalated to the Legal Team who will contact you with feedback directly.

Kind regards

Vodacom Consumer Website Team

Best regards,