DISGUSTING SERVICE!!!!!!!

<p>I am totally disappointed in Vodacom's service as a whole!! I requested a settlement quote on Dec 19th 2016 to cancel my contract, I paid the full amount as per the quote on Dec 23rd 2016. I called customer service to confirm if they had received payment and I was advised that I still owed a month's instalment on this account. I couldn’t understand why December's instalment was not added on my settlement as I had requested it way before payment date, nonetheless I paid this extra amount and once I had done that called customer service again for my paid up letter. I have probably spoken to all their agents, was put on hold for minutes at a time, requested a paid up letter 5 times and I am still waiting on the darn email confirming that this contract has been paid in full and cancelled. I called again this morning and I was again advised I still owe on this account. I don't understand what the actual problem is , I have paid what I needed to pay , I have proof therof . Why is it taking their legal department to send me a damn letter!!!!! I will NEVER ever purchase any mobile device ot take out another contract with Vodacom ever again! THEIR SERVICE IS PATHETIC!</p>