JK
Jolene K

1 reviews | Active since Nov 2016

12 Jan 2017, 11:45

DISGUSTING SERVICE

<p>I HAVE NEVER BEEN SO DISGUTED WITH VODACOM’S SERVICE. I UPGRADED ONLINE ON SUNDAY 8 JAN AND TO DATE HAVE NOT RECEIVED MY PHONE. WHAT HAPPENED TO OVERNIGHT DELIVERY? YOU ARE QUICK TO TAKE MY MONEY BUT NOT SEND MY PHONE !</p> <p>EVERY OPERATOR I SPEAK TO LIES, I WAS TOLD I WOULD GET MY PHONE ON WEDNESDAY, THEN I WAS TOLD FRIDAY AND NOW ALL OF A SUDDEN ONLY NEXT WEEK.</p> <p>I AM SICK SICK SICK TO MY STOMACH WITH YOUR LIES AND EXCUSES AND THE FACT THAT NO ONE WANTS TO DO THEIR JOB!</p> <p>ALL YOU CAN SAY IS PHONE IS WAITING TO BE DISPATCHED AND YOU GIVE ME A ORDER NUMBER WHICH DOESN’T EVEN EXIST.</p> <p>SO MY PHONE IS SITTING IN YOUR FACTORY BECAUSE YOU ARE TOO INCOMPTENT TO DO YOUR JOB AND SEND IT WITH THE COURIER !</p> <p>WHAT IS SO DIFFICULT ABOUT THIS ??</p> <p> </p> <p>I AM SO SO ANGRY.</p> <p> </p> <p>I WILL TAKE THIS MATTER PUBLIC</p> <p> </p> <p>I WANT MY PHONE COURIERED NOW AND I WANT TO RECEIVE IT BEFORE FRIDAY !</p> <p> </p> <p>RESPOND VIA EMAIL SO I HAVE ALL OF THIS IN WRITING !!!</p> <p> </p> <p>GJ KOFFINAS</p>

0
Replies (2)
Vodacom
Vodacom's reply12 Jan 2017, 14:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

JK
Jolene K's update12 Jan 2017, 14:39
Reviewer Update

That is not good enough, i have already been liasing with many consultants and they all have different stories. The fact of the matter is i want my phone delivered !