CA
Charmaine A
1 reviews | Active since Nov 2011
26 Oct 2020, 10:08
Disgusting service
Ordered a laptop, *********** staff sends the wrong ONE, after 8 calls they eventually log collection, they collected the wrong one on the 23rd on COL***7. I call now to hear when I will receive the correct unit, just to be told I must start the process from scratch????!! So new application, another credit check, and then hopefully in 2 to 3 weeks I receive the correct one??! Is this seriously the procedure?
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Replies (3)
Vodacom's replyOfficial
26 Oct 2020, 12:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Oct 2020, 12:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CA
Charmaine A's updateReviewer Update
27 Oct 2020, 07:02Ordered a laptop, *********** staff sends the wrong ONE, after 8 calls they eventually log collection, they collected the wrong one on the 23rd on COL**********7. I call now to hear when I will receive the correct unit, just to be told I must start the process from scratch????!! So new application, another credit check, and then hopefully in 2 to 3 weeks I receive the correct one??! Is this seriously the procedure?
CA
Charmaine A's update27 Oct 2020, 07:02
Reviewer Update
Ordered a laptop, *********** staff sends the wrong ONE, after 8 calls they eventually log collection, they collected the wrong one on the 23rd on COL**********7. I call now to hear when I will receive the correct unit, just to be told I must start the process from scratch????!! So new application, another credit check, and then hopefully in 2 to 3 weeks I receive the correct one??! Is this seriously the procedure?
CA
Charmaine A's updateReviewer Update
02 Nov 2020, 18:16OK, so now it was determined that the original information to me was incorrect that you so boldly state above! I still do not have the correct item ordered on the 10th of October 2020, BUT VODACOM PUTS A DEBIT ORDER OFF MY ACCOUNT?! PLEASE CAN SOMEONE IN MANAGEMENT CONTACT ME!
CA
Charmaine A's update02 Nov 2020, 18:16
Reviewer Update
OK, so now it was determined that the original information to me was incorrect that you so boldly state above! I still do not have the correct item ordered on the 10th of October 2020, BUT VODACOM PUTS A DEBIT ORDER OFF MY ACCOUNT?! PLEASE CAN SOMEONE IN MANAGEMENT CONTACT ME!