Disgusting service

If there was an option for a minus rating that would be more applicable when it comes to Vodacom and their disgusting service. It is 4 days now since the Fibre in the Parlock/Newlands area is down and Vodacom cannot give proper feedback as to when this will be resolved. Very poor service indeed. If Vodacom cannot fix the issue in the area they should be upfront with customers so that we can switch to another network service provider for Fibre. No feedback or no proper solution still given by Vodacom as to when the outage issue will be sorted