Disgusting Service

On the 9th of September I ordered a R500 voucher advance on the VodaPay App which has to be paid after14 days. On the 23rd of September I went ahead and made a payment of R500 on the VodaPay App. Then 3 days later VodaPay went ahead and charged my card with and amount of R500. I then opened a query to have my money refunded. Since then I have had to dial in to check on the progress of my refund and there has been no progress until now. Every time I'm told that people in back end will provide feedback which they never do. I spoke to 2 supervisors and they did the same.

I feel cheated and I will not recommend VodaPay to anyone. They have left a bitter taste in my mouth. This has to be the most useless and utterly disgusting service I have ever received anywhere.