DISGUSTING SERVICE !!

Disgusting service !!! I want to deal with someone higher I have still not received feedback it’s now nearly 4 weeks later still NO FEEDBACK and I got a bill of 2900 where I signed for a contract of 699 a month . I was told it would not go over and that once it was up I would have to phone in . I am not paying this 2900 as it’s no what I signed for . THE DEBIT ORDER WILL BR RETURNED !! I phoned in and spoke to a team leader which advised me they would hear the recording to assist me and sort this out . Still nothing and I told them to put a limit still nothing . This is distrusting service and If I don’t have this resolved this week I’m taking this further to the ombudsman THIS IS NOT WHAT I SIGNED OR AGREED TO .From the time of taking this contact out to now it’s been the worst experience. Worst part is I’ve been loyal to vodacom for years and they take advantage of people and rob them especially during the hard times we having now . You even write complaints to them and they don’t care to assist or reply .