DISGUSTING SALES CUSTOMER CARE. LACK OF COMMUNICATION

CELL CONTRACT ENDED IN JULY 2021. DEVICES REPORTED STOLLEN NOV 2020. KEPT PAYING THE CONTRACT. ON 26 OCT 2021, MADE A SIM DATA DISCOUNTED DEAL TELEPHONICALLY. AGENT DID CONFIRM THE DEAL WITH HIS SUPERVISOR. DEAL MADE AFTER BEING ON THE CALL FOR 1h 48min & 7 AGENTS.

DAYS WENT BY, NO SIM DELIVERED. CONTACTED VODACOM. I WAS TOLD THE CONTRACT IS CANCELLED AND THE SIM WAS RETURNED TO THE WAREHOUSE. I OBJECTED. I NEVER CANCELLED. THERE WAS NO CONTACT NUMBER ON THE PACKAGE FOR CURRIERS TO CONTACT NE FOR DELIVERY. SO THET RETURNED. VODACOM NEVER MADE CONTACT WITH ME TO FIND OUT WHAT THE ISSUE WAS.

I AM STILL WAITING FOR THE CORRECT DEPARTMENT AT VODACOM TO CONTACT ME FOR THIS TO BE DEALT WITH AND SEND MY SIM CARD.

I REQUESTED A MANAGER FROM VODACOM CONTACT ME WHUCH HAS ALSO NEVER HAPPENED

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