Disgusting *******s!

I would like to put in a complaint regarding my relocation request. I sent you guys an email on the 5th of October 2020 to advise you that I'll be moving house. You guy sent me a whatsapp on the 11th of October 2020. Telling me to download the app etc. Nobody got back to my email stating any process that needs to be followed to have this done. On the 27th of October I eventually contacted your call centre to find out what's happening with the requested ive logged on the 5th of October, the guy at the time then advised I'm suppose to fill in a form and send it back. You guys advised that it'll take upto 30 days to have it resolved. You debited my account. So I've basically paid a month of Fibre that Im not using because it hasn't been resolved as yet. Why do I need to pay for something that I cannot use? I contacted your call centre again today they advised me that the 30 days will only be up by the 27th November, I just feel that if you guys attended to my query the way you should have on the 5th of October, i would've known that I need to fill in a form etc and it could've all been wrapped up by the 5th November. I feel that this is very inadequate service received for a customer that's never missed or paid your installment late! It's now the 10th November and I need to wait yet still get billed? Is this how vodacom does business? While we're going through such tough times in this country, people are working from home trying to keep their jobs. We DONT have extra money to be paying for things we not using. If you guys don't get back to me asap with a constructive solution I will not pay your subscription again not out of spite but I have a family to feed!