DISGUSTING REPAIR SHOP SERVICE

In July this year, I purchased a Huawei Ascend P7. Recently I started experiencing a sudden lack of signal in which I could not access the internet and certain applications. After took my phone to the repair shop, I was advised to check my sim. I subsequently did and my sim proved to be in perfect order. I then booked my phone into the repair shop (Gateway, KZN) on the 19/10 and received an sms that my phone went to the advanced repair centre and it will be exchanged. Yesterday 25/10 I went to collect my phone and upon receiving it I noticed that the corner of the phone was cracked (as if someone dropped it). I'm making this CLEAR, my phone was virtually brand new. It did not have a scratch on it - it went to the repair shop in pristine condition.<br> <br> I had a screen guard over my screen protector which came stock with my phone. My question is, why did I receive a re-conditioned phone when my phone was new and that the problem was not my fault but rather the manufacturers? Why must I pay for a USED phone, when my phone was in a better condition? I feel that if Vodacom/Huawei could not fix my original phone then I should be entitled to BRAND NEW phone or equivalent? This is pathetic.