KW
Kalsey W

1 reviews | Active since Mar 2014

09 May 2020, 12:38

Disgusting ****py Service!!!

They deserve a Zero Star, not a 1 star! They give Zero assistance!

We ordered an Extender from Vodacom 4 months ago, 4 months ago in case you didn't catch that the first time! After I'm sure 50 calls of following up it eventually arrived!

We received the long awaited device on Wednesday

On Thursday we had difficulty trying to sort it out so we called Vodacom at 16:41 on the 7th of May, the Ladies name was Nolelizwe<something like that>. She seemed to be helpful tried for over an hour to assist, and when she couldn't said she would ask her senior to give me a call. This was after 18:00 so I didn't except a call the same day.

I called the 8th of May at 10:24 the lady picked up my query and advised she would follow up and get someone to call me. I called again at 15:52 and again the lady told me someone would call me before 17:00 to sort this out. AND AGAIN NO ONE CALLED! AGAIN!

I called today at 12:10 and that women just plain down told me they cant. Assist.

So been told by 3 different people someone would call me back to assist. To landing up with another human that plain down tells me disically NO!

Vodacoms service is ****ty, Absolutely ****ty!

Failing constantly to pick on their promises and just give Zero assistance.l! But quick to take your money! False promises! **** service!

Friday I left it until

0
Replies (1)
Vodacom
Vodacom's reply10 May 2020, 02:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team