Disgusting putrid poor service from vodacom fibre

We have reported a fault on a vodacom fibre one week ago on the 7th of August 2023 we have called in multiple times and have never been able to speak to a manager or 2nd line support team member. A call out for technical support was promised on Wednesday this never happened we were told we cannot speak to a manager because they are following covid-19 protocols in 2023. We were Promised a router but after calling in nobody remembers the router promise, delivery of the supposed router is unknown in terms of timeliness. No technician that was promised has appeared at our residence, to this day nobody has done anything to resolve the issue I am willing to come into a store to pick up the router myself because of the bad service we have received with no time frames as to when this will be resolved. Contractually vodacom has a turnaround time between 24 to 72 hours that they promised they will resolve your problem however it has been more than a week for me and my problem is still not been resolved or even has a solution I've been promised a technician I've been promised a router none of those has materialized I have called every day of the week to speak to a different consultant which doesn't know exactly what is happening I cannot get hold why cannot speak to a manager due to the protocol that they are following.

We have spoken to Waseem, saadiek, gugu and others, escalate is what we were told, that seems to be all that can be done, this seems to mean nothing because there's no difference calling in today tomorrow or any other day before or after escalation. Poor!! I want this resolved today. My contact number is ***.