DISGUSTING, POOR SERVICE FROM VODACOM

am writing to express my extreme disappointment and concern regarding the mishandling of my recent contract migration and the subsequent obstruction of my attempts to rectify an incorrect billing issue.

In February 2025, I migrated my Vodacom contract. I specifically confirmed with a retentions agent that no migration fees would apply. This was repeatedly assured, despite the agent consulting with their manager. However, my subsequent statement included an unauthorized migration fee.

Since early February 2025, I have diligently sought to resolve this error, requesting either a review of the recorded call with the agent or a reversal of the contract migration.

Instead of resolving the issue, on March 27, 2025, I was informed my mobile number (*******794) was flagged as '*****ulent' due to my persistent attempts to contact Vodacom. I was then directed to a premium-rated number ***) or the ineffective Tobi WhatsApp chat.

It is unacceptable that I am being penalized for attempting to correct Vodacom's error. Blocking my access to customer service and suggesting I pay for assistance is insulting and demonstrates a complete disregard for my concerns. The Tobi WhatsApp assistant has been unhelpful, and I should not be forced to pay for resolving a mistake made by Vodacom.

I demand the following immediate actions:

Review the recorded call from the February contract migration. Reverse the incorrect migration fee and provide a corrected statement. Unblock my mobile number (*******794) from all customer service channels. Provide a formal apology for the inconvenience and poor treatment. If this matter is not resolved within 7 days, I will escalate my complaint to the relevant consumer protection bodies, including the Ombudsman for the telecommunications industry in South Africa, and consider terminating my contract due to breach of service.

I expect urgent action and a concrete plan to rectify this situation.

Sincerely