Disgusting poor service and ********* behaviour from vodacom

on 03 April I called vodacom upgrade to request a quotation, I made it clear that I want to compare with what the competator is offering the consultant I talked to did send me a quotation, and also upgraded my contract without my consent or letting me know that the contract is upgraded. I only knew on 04 April that my contract is upgrades as I recieve a message from RAMS saying the have recieved my order and will be delivering soon. apon recieving the message from RAMS I called vodacom immediatly to let them know that I did not upgrade and I want the upgrade to be reversed as I did not accep tthe quotation. The consultant I talked to sad sh is escalating the issue and will for futher investigation and will also notify courier company not to deliver. on friday 05 April I got a call from RAMS saying they are comoing to deliver I told them to goback as I did not accep the quotation of which they did. I immerdiatly called vodacom to berg them again to reverse the order the consultant I talked to said she is escalating the order and she will lodge in a reversal few minutes later I got a call from Vodacom saying that they have listened to voice reciording and they will be reversing the order as its not confirmed, I was told to wait for 72 hours. on Thurday 11 I called vodacom and I was told that they are waiting for courier company to return the order back and there is nothing they can do. on Friday 12 I called again and I was told that there is a consignment done as Vodacom have to try to deliver twice befor they cancel any order. now I'm seeting with Vodacom that does not want to reverse the order even thogh it was their mistake and they have also block my number from contacting customer care say they have niotice unusully high number of calls. I see this action so ********* and fradulent and its disgusting that im litterally being force to stuck with vodacom. the level bof service is disgusting