AC
Amy C

1 reviews | Active since Feb 2017

30 Aug 2019, 08:24

DISGUSTING, PATHETIC, ***********

Charged R200 for several months after cancellation of my contract. I requested the ***** disputes department to investigate IN MARCH OF THIS YEAR!!! I called again in June after receiving a SUMMONS FROM AN ATTORNEY after I blocked the debits. I was told the ***** dispute was actually never lodged and my case has been referred to the correct department. It is now almost September, I have still not received the decency of a phone call and now ANOTHER ATTORNEY HAS CONTACTED ME. I now have to explain the situation AGAIN. It seems the only department that functions is the collections department. Vodacom is the most pathetic, useless company I have ever dealt with. Maybe consider spending more money on competent staff instead of the multiple attorneys you have?

0
Replies (1)
Vodacom
Vodacom's reply31 Aug 2019, 11:27
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 ***Please note*** Beware of phishing ****s.
 Vodacom will not contact you via WhatsApp to request your personal details
 Regards,
Vodacom Consumer Website Team