Disgusting non existent service!!!

Vodacom the Glen is the worst.

I lost my contract cellphone in December 2022 and have been trying to claim from the insurance and I've been sent from pillar to post since December and early January, every time I go to the store to enquire about my claim there is an issue of which they fail to contact me about, to this day my claim hasn't been submitted to the insurance. I am sick and tired and I have even resorted to going to ombudsman. They keep telling me the Imei is wrong yet I go to the store with the cellphone box, I have been there so many times and have been assisted by both the lady consultants and the guy but all of them ***********, since December my minute's and data have been going to waste they don't even give me a replacement Sim card because at this point I'm paying for nothing.