MF
Malcolm F

1 reviews | Active since Aug 2012

01 Aug 2015, 09:28

DISGUSTING NON EXISTANT SERVICE

I have had an ongoing problem going for the whole of July.<br> <br> This is a billing issue where they cannot tell me where the extra ammount on my account comes from.<br> I have called SEVERAL times and promised I will be called back with answers.<br> THIS NEVER HAPPENS- EVER.<br> <br> I have just tried to call customer services again, I asked to speak to the supervisors, but I just hear them complaining about me in the background and then disconnected the call.<br> <br> This is DISGUSTING UNACCEPTABLE INCOMPETANT AND CARELESS SERVICE.

0
Replies (1)
Vodacom
Vodacom's reply02 Aug 2015, 15:17
Official
Hello mal_206,

Thank you for taking the time to raise your complaint with our team.

As discussed we have now resolved or addressed this issue. Our objective is to turn our complaints into a compliment and I certainly hope that we have achieved this objective.

Regards,
Rudi-Jo

Best regards,