KM
Kirsty M

1 reviews | Active since Nov 2017

04 Sept 2018, 15:18

Disgusting! No service! *******!

Your service is disgusting! Get PROMISED call backs and NO ONE contacts me back. Instead your staff update the system to say they contacted me. Do yourselves a favour a check your own call reports! Over debiting me after being told telephonically on 3 occasions that they can CONFIRM what my amount will be and yet you still go ahead and debit more than is required. And then your staff put the phone down on me. What an absolute joke! I will be cancelling and reporting you to the credit bureau.

0
Replies (1)
Vodacom
Vodacom's reply04 Sept 2018, 17:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,