Disgusting. No faith in this service provider.

Huwawei advertises a special to have your screen replaced @ R699. Vodacom Eastgate is listed as one of the service providers to carry out this repair What should have been a 2 day turn around has become 2 weeks. After handing in my phone on 30.11.19. I follow up on the 03.12.19 to find that the repair will cost me R1384. Naturally I was upset after chatting to a lady named Sharon explaining what I brought it in for she said the technician had made a mistake as he looked at the wrong phone - seriously. A further telephone call was made to the store on the 5th where I was told the phone will not be fixed due to non payment, I make a payment on the 5th then follow up on the 10th. I am told the handset will be ready on the 11th. Through all of this I contacted the store for a status from time to time. I now receive an sms from the store requesting my password so that they can complete the repair. If the repair is going to take a few hours why have they kept my phone for 2 weeks. Are these people complete *****s !!! Is this Vodacoms service ? Are these consultants / staff not trained on customer service ?? Disgusting service ........