AS
Aviva S
1 reviews | Active since Jul 2011
11 Aug 2025, 18:09
Disgusting ****-like service
Spent over an hour trying to do a cancellation. First I waited forever to speak to anyone. The SA call centre agents are actually very nice, but then after going through all the questions they referred me to the 'Cancellations' department - clearly based in New Delhi or Mumbai - where a pushy agent (who sounded like a YouTube ****mer) tried to sell me 'upgrades' when all I wanted was to cancel. He kept putting me on hold and coming up with another 'deal' that I didn't want. Eventually he ended up cancelling only one of the products requested and I gave up trying to downgrade other existing contracts just to get off the phone. Disgusting, bullying, and infuriating.
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Replies (2)
Vodacom's replyOfficial
12 Aug 2025, 07:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Aug 2025, 07:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AS
Aviva S's updateReviewer Update
15 Aug 2025, 15:36Thank you for the phone call to apologise. I will withhold comment until I see that the cancellations have taken place and I'm not being debited for them. Also, another salesperson from the 'New Delhi' call centre called me again today to try and sell me something. I've been clear that I don't want more sales calls. Please stop! This is harassment.
AS
Aviva S's update15 Aug 2025, 15:36
Reviewer Update
Thank you for the phone call to apologise. I will withhold comment until I see that the cancellations have taken place and I'm not being debited for them. Also, another salesperson from the 'New Delhi' call centre called me again today to try and sell me something. I've been clear that I don't want more sales calls. Please stop! This is harassment.