Disgusting Levels of Service

Phoned in last Thursday and spoke to a Lufelo(supervisor) at Contracts Retention Department after waiting for more than 45 mins. Told him that i have been a loyal client for more than 10 years with a vodacom contract . Told him that Telkom Mobile had offered me great packages and he checked up on line to verify and said that he will speak to his superiors to do a \ Deal Match \" and that he would phone me on the next day , being Friday and by the latest Tuesday ...it is almost end of business today Tuesday and have not yet received a call..i tried phoning in the Retentions Department on *** and on the phone for more than 1 hour i get my call directed to about 6 different consultants , yet i can not reach Lufelo!!! I am currently on wait now as i write this complaint because i had to phone back as my call was cut off by 1 of the consultants!! It is absolutely disappointing to be treated in such a manner after being a loyal client for more than 10 Years with Vodacom! It seems like i would have to now take my business to Telkom Mobile as they have been very good with the service they are offering , not to mention the way better deals they offer!!! A very Irate client right now!!"